Wednesday, October 7, 2009

Banking on E-Q


Last week saw me on a massive shopping frenzy for B's trip to Cannes and it did not help that we had to run our last-minute errands on a weekend. The pack was not forgiving and everywhere we turned, it was a narrow squeeze to beat the buzzing crowd and get our shopping done as soon as possible. I was developing a headache by then but there was still some banking left to do.

Fortunately the branch in my area opens half-day on Saturday. By the time we arrived, there was a really long queue inside the bank. My head was throbbing so badly by then
but reluctantly waited my turn in the long queue. Most seats were taken and after ten minutes of waiting, I was getting a little restless. I still had plenty to do at home and I hate waiting. ketukmeje

I remembered the article I read online on electronic queuing and silently wished my bank had one in place. Electronic queuing (E-Q) is great for Crowd Control Management especially during peak hours when the crowd is huge. Its "Call Forward” system assures customers they will be attended to in the order of arrival so everyone is happy. Serving customers in the fairest possible way leads to efficiency, which in turn will foster customer satisfaction and loyalty.



A great feature of this system is the ability to provide informative media that serves to entertain customers like me while we wait in line. As a customer, I get to enjoy informative advertisements and promotions on the screen to keep my mind occupied while waiting my turn. From the bank's point of view, electronic queuing makes a wonderful way to distract queuing customers by using value-added media capabilities to feature special promotions. It's a win-win situation for both bank and customer so I think it's high time for all banks to install Electronic queuing in their system. tepuktangan

In the end, we got our banking done and I went home happy with a new pair of shoes in beautiful deep rose from the mall. Oh that reminds me, I have to call my bank when it opens today. I still have some unfinished business with them but fortunately it can be solved over the phone so I don't have to walk-in! penat

Okay, it's time for coffee now so thanks for reading and I wish you a lovely Wednesday!
Smileys

-FC Scoreboard points for my first THREE commenters-


LADYJAVA
MONICA
BILL

108 comments:

LadyJava,  October 7, 2009 at 1:40 AM

:* :* :* :*

Monica,  October 7, 2009 at 1:41 AM

=-O =-O =-O

Monica,  October 7, 2009 at 1:43 AM

oh dear it takes so long to load the page >:o

LadyJava,  October 7, 2009 at 1:45 AM

Happy Wednesday dearie.... am watching a retro tv series call Wiseguy..hehehhe... later gf!

Recent blog:=- Warning to All Smokers *

Anonymous,  October 7, 2009 at 1:46 AM

8-) 8-) 8-)

Bill,  October 7, 2009 at 1:47 AM

8-) 8-) 8-) Guest ooooops :-[ :-[

Bill,  October 7, 2009 at 1:49 AM

Sounds interesting and also fair way of doing things :)

Monica,  October 7, 2009 at 1:50 AM

Morning Mariuca :* :* :*

Monica,  October 7, 2009 at 1:55 AM

I replied via email just now but don know whether it appears at my comment box or not :-D :-D

Recent blog:=- The Big Fat Duck Cookbook

Mariuca,  October 7, 2009 at 1:57 AM

LJ FC1! :)

Mariuca,  October 7, 2009 at 1:57 AM

Monica FC2! :)

Mariuca,  October 7, 2009 at 1:58 AM

Hey Mon slow loading on my end too…sigh…

Mariuca,  October 7, 2009 at 1:58 AM

Happy Wed LJ and enjoy ur Wiseguy, best ke? ;)

Mariuca,  October 7, 2009 at 1:58 AM

Morning Guest!

Mariuca,  October 7, 2009 at 1:58 AM

He he Bill FC3! :)

Mariuca,  October 7, 2009 at 1:59 AM

Thanks for chopping everybody, enjoy ur night… :)

Mariuca,  October 7, 2009 at 1:59 AM

Thanks for reading Bill, I just hate lining-up no matter where or for whatever reason he he..

Mariuca,  October 7, 2009 at 1:59 AM

Morning Monica! Thanks for the RT sweetie. :)

Monica,  October 7, 2009 at 2:01 AM

yalor waited so long for the comment box >:o >:o

Mariuca,  October 7, 2009 at 2:03 AM

Oh why not u try replying comments on ur latest post from mail, then I’ll see if I get it in my inbox.. .

Mariuca,  October 7, 2009 at 2:05 AM

I hate waiting for comment box to open, suspense too in case somebody else chops first he he…

Monica,  October 7, 2009 at 2:06 AM

i replied one edi! u got it??

Monica,  October 7, 2009 at 2:09 AM

haha yeah suspense too!! btw yr TCM and TCO oso disappeared edi....

Mariuca,  October 7, 2009 at 2:13 AM

LOL is it the snail porridge and hi elai comment?? I got them both!

Mariuca,  October 7, 2009 at 2:13 AM

My TCO oso???? Wah usually TCM only disappear!

Monica,  October 7, 2009 at 2:16 AM

hahahahh yeah the snail porridge and hi elai comment!! LOL!!! yay u got them
both! meaning i can reply by email edi :-D :-D

Monica,  October 7, 2009 at 2:17 AM

yalor yr TCO oso!!!

Mariuca,  October 7, 2009 at 2:20 AM

YAY dat means can reply by email even after u off ur lappy and on again LOL!

Mariuca,  October 7, 2009 at 2:21 AM

LOL nemind it will come back in a day or two then can start the comment race again!

Monica,  October 7, 2009 at 2:29 AM

i just on my lappy and i can reply by email! hahahahhahah!!!!

Monica,  October 7, 2009 at 2:30 AM

ok! but i still ve to log in to leave comments lah....or else become Guest
again LOL!!

Mariuca,  October 7, 2009 at 2:36 AM

Exactly how it’s supposed to be ha ha, happy for u too!

Monica,  October 7, 2009 at 2:38 AM

LOL thanks sweetie! very funny oso lah :-D

Mariuca,  October 7, 2009 at 2:42 AM

Oh u mean when commenting at other ppl’s blogs, must log in?

Mariuca,  October 7, 2009 at 2:44 AM

Hey I just chopped big PB at RM! :)

Monica,  October 7, 2009 at 2:44 AM

yes i must log in when commenting at other ppl�s blogs but nvm lah dat one
small matter LOL!!!

Monica,  October 7, 2009 at 2:47 AM

wahhhh i don ve big RM PB huhuhu... i chopped 2 yesd but small one lah :-D

Mariuca,  October 7, 2009 at 2:48 AM

Yes nvm small matter that one, so long can reply by email!

Monica,  October 7, 2009 at 2:51 AM

yeah coz i just ve to log in once only! :)
haha imagine all this while cannot reply by email huhuhuh.....

Mariuca,  October 7, 2009 at 2:52 AM

I chopped two oso yest before I zzzz! Busy with PBs! $$$ :)

Monica,  October 7, 2009 at 2:54 AM

good mah busy with PBs! $$$$$$ ;)

Mariuca,  October 7, 2009 at 2:57 AM

He he so long u went without replying by email, now so much easier!

Mariuca,  October 7, 2009 at 3:01 AM

Ha ha this week oso got reminder from SR…hope can finish all.. :) But LW been quiet lately…

Monica,  October 7, 2009 at 3:06 AM

yalor don know why LW been quiet lately..

Monica,  October 7, 2009 at 3:08 AM

haha last time hv to go to my comment box then only can reply aiyooooo....

Mariuca,  October 7, 2009 at 3:12 AM

U got banner ad edi? Me still just the one…

Mariuca,  October 7, 2009 at 3:13 AM

Damn leceh right ha ha…enjoy replying by email now, easy peasy!

Monica,  October 7, 2009 at 3:15 AM

no lah no banner yet....they'll send u email first is it?

Monica,  October 7, 2009 at 3:18 AM

but ive to tick the email thingy at MPG still....

Mariuca,  October 7, 2009 at 3:25 AM

Yup just like the text link, they’ll email u and then u have to approve first!

Mariuca,  October 7, 2009 at 3:25 AM

It seems LJ oso has to keep on ticking, not just here but other JS blogs…dunno la… :(

Monica,  October 7, 2009 at 3:31 AM

ohhh ok! so far no email fm them yet.....

Monica,  October 7, 2009 at 3:32 AM

ohhh i don ve to tick at other JS blogs like meows or woafs..

Mariuca,  October 7, 2009 at 3:45 AM

Hmmmm not sure why that happens sweetie…I don have to tick on anybody’s blogs…so far la!

Monica,  October 7, 2009 at 3:48 AM

hehe it's ok small matter oso :-D :-D

Mariuca,  October 7, 2009 at 3:52 AM

Thanks mon, still dropping here…and doing some work. I had coffee only once today wow!

Monica,  October 7, 2009 at 3:57 AM

wahhh u're trying to cut down on yr coffee consumption ah?

Mariuca,  October 7, 2009 at 4:00 AM

Hahahha no la…cause was drinking other drinks and forgot abt coffee he he…had my first one only at midnite just now lol…of coz planning to have more!

Monica,  October 7, 2009 at 4:15 AM

ohhhh ok hehe ...me too planning to have another cup :-P

Mariuca,  October 7, 2009 at 4:28 AM

Im having my second cup now….mmmmm!

Monica,  October 7, 2009 at 4:36 AM

feeling hungry! huhuhuhu

Mariuca,  October 7, 2009 at 4:50 AM

He he what u had for dinner just now? Me too a little hungry!

Monica,  October 7, 2009 at 5:00 AM

i had chicken rice and beef satays!! u?

Mariuca,  October 7, 2009 at 5:03 AM

Oh today I cooked he he, something simple only of coz! Yum to beef satay!

Monica,  October 7, 2009 at 5:10 AM

wow ok i'm waiting for the nasi lemak stall to open :-D

Mariuca,  October 7, 2009 at 5:12 AM

Wat time the stall open? Wow nasi lemak in the morning + coffee = YUM!

Monica,  October 7, 2009 at 5:16 AM

around 6 or 7 i think.....yalor i wan nasi lemak + coffee!!

Mariuca,  October 7, 2009 at 5:21 AM

The perfect breakfast! Lucky u got nasi lemak stall nearby… yum yum… seriously hungry now!

Monica,  October 7, 2009 at 5:51 AM

yeah luckily got nasi lemak stall nearby :-D go grab sthing and eat oso
sweetie!

Mariuca,  October 7, 2009 at 5:55 AM

I am talking to B now via email…still got no phone la the fella, poor thing…

Monica,  October 7, 2009 at 6:02 AM

Hi B!!! how are you? :)
alamak still got no phone! :(

Mariuca,  October 7, 2009 at 6:06 AM

He he he’s sipping coffee in a french café now it seems wah wah wah! Thursday only they’ll be free to shop and what not…now it’s still mostly work and meetings. Yup still no sign of his phone, gone case edi…now I really have to buy him new phone for his besday LOL!

Monica,  October 7, 2009 at 6:11 AM

wow so nice lah! i mean sipping coffee in a cafe! hehe..
ohh ok..yeah buy him a new phone coz kesian oso lor he got no phone..

Mariuca,  October 7, 2009 at 6:18 AM

Yeah he feels so disconnected without his phone, lucky still got lappy so can communicate… must count my money now to buy new phone hehehhehe!

Monica,  October 7, 2009 at 6:39 AM

yes more PBsssssssssss for Mariuca!!!

Mariuca,  October 7, 2009 at 6:42 AM

He he, u doing ur PB before zzzz?

Monica,  October 7, 2009 at 6:43 AM

dont think so lah coz quite sleepy edi :-D

Mariuca,  October 7, 2009 at 6:46 AM

Ok..me now only starting to drop for meows…sigh..300 to go..

Monica,  October 7, 2009 at 6:49 AM

huh? now only starting to drop for meows ah..

Mariuca,  October 7, 2009 at 6:53 AM

Ha ha yeah lor cause just finished dropping for MPG so still at thanks for meows… :(

Monica,  October 7, 2009 at 7:06 AM

wht abt woafs? finished edi? :)

Mariuca,  October 7, 2009 at 7:11 AM

Yeah WOAFS done edi phew! U finished dropping edi???

Monica,  October 7, 2009 at 7:14 AM

yeah finished edi! going out for nasi lemak now :)

Mariuca,  October 7, 2009 at 7:20 AM

Ok sweetie, enjoy ur nasi lemak, think of me while ur eating hehe! :)

elai,  October 7, 2009 at 11:06 AM

:* :* :* :* :*

Jackie,  October 8, 2009 at 5:06 AM

Jackie FC86 :-D

Recent blog:=- Time Flies

Rizal,  October 8, 2009 at 10:27 PM

RestNrilek FC87. yaaayy!! :-D :-D :-D

Recent blog:=- RestNrilekS On Blog for FT

Rizal,  October 8, 2009 at 10:28 PM

It would be nice if we have em here.

Like watching infotainment on KLIA express.

Recent blog:=- RestNrilekS On Blog for FT

gagay,  October 10, 2009 at 7:58 PM

:( :( :( :( :(

gagay,  October 10, 2009 at 7:58 PM

:'( :'( :'( :'( :'(

Recent blog:=-

gagay,  October 10, 2009 at 7:58 PM

:'( :'( :'( :'( :'(

Recent blog:=-

gagay,  October 10, 2009 at 7:58 PM

wasn't able to chop! >:o >:o >:o >:o >:o

Recent blog:=-

Mariuca,  November 20, 2009 at 5:39 PM

He he RnR rocks!

Mariuca,  November 20, 2009 at 5:39 PM

LOL! Miss u Jackie!

Mariuca,  November 20, 2009 at 5:41 PM

Finished dropping for the day edi, woo hoo!

Mariuca,  November 20, 2009 at 5:42 PM

Got phone edi woo hoo!

Mariuca,  November 20, 2009 at 5:42 PM

I had nasi campur for lunch…sorry to say but yucks… :(

Monica,  November 20, 2009 at 5:43 PM

woo hoo u finished edi!

Monica,  November 20, 2009 at 5:45 PM

alamak :( my chicken rice ok lah....but i tambah chicken dat;s why now my
stomach bloated edi :-D

Mariuca,  November 20, 2009 at 5:46 PM

I agree, hopefully coming soon Rizal!

Mariuca,  November 20, 2009 at 5:48 PM

Signed, sealed and delivered, no more dropping for me today YEEEHA!

Mariuca,  November 20, 2009 at 5:49 PM

Ur chic rice is it steamed or roasted? B likes steamed chic but me roasted…

Monica,  November 20, 2009 at 5:51 PM

roasted! i don like steamed chic :-P

Mariuca,  November 20, 2009 at 5:55 PM

I oso don like steamed cause I don like the skin…. But B loves it hmmmmm

Monica,  November 20, 2009 at 6:08 PM

yes i don like the skin too!!!

Mariuca,  November 20, 2009 at 6:11 PM

I don eat chic skin unless for KFC or those type of fried chic.. :)

Monica,  November 20, 2009 at 6:14 PM

hahaha same here!!!

Love n Hugs from Genie Princess!

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