Banking on E-Q

Last week saw me on a massive shopping frenzy for B's trip to Cannes and it did not help that we had to run our last-minute errands on a weekend. The pack was not forgiving and everywhere we turned, it was a narrow squeeze to beat the buzzing crowd and get our shopping done as soon as possible. I was developing a headache by then but there was still some banking left to do.

Fortunately the branch in my area opens half-day on Saturday. By the time we arrived, there was a really long queue inside the bank. My head was throbbing so badly by then but reluctantly waited my turn in the long queue. Most seats were taken and after ten minutes of waiting, I was getting a little restless. I still had plenty to do at home and I hate waiting.

I remembered the article I read online on electronic queuing and silently wished my bank had one in place. Electronic queuing (E-Q) is great for Crowd Control Management especially during peak hours when the crowd is huge. Its "Call Forward” system assures customers they will be attended to in the order of arrival so everyone is happy. Serving customers in the fairest possible way leads to efficiency, which in turn will foster customer satisfaction and loyalty.


A great feature of this system is the ability to provide informative media that serves to entertain customers like me while we wait in line. As a customer, I get to enjoy informative advertisements and promotions on the screen to keep my mind occupied while waiting my turn. From the bank's point of view, electronic queuing makes a wonderful way to distract queuing customers by using value-added media capabilities to feature special promotions. It's a win-win situation for both bank and customer so I think it's high time for all banks to install Electronic queuing in their system.

In the end, we got our banking done and I went home happy with a new pair of shoes in beautiful deep rose from the mall. Oh that reminds me, I have to call my bank when it opens today. I still have some unfinished business with them but fortunately it can be solved over the phone so I don't have to walk-in!

Okay, it's time for coffee now so thanks for reading and I wish you a lovely Wednesday!

-FC Scoreboard points for my first THREE commenters-

LADYJAVA
MONICA
BILL